Orders are released for shipment after payment has been confirmed. Orders are ready for dispatch in 1-5 working days (depending on the volume of orders).
Shipping time with DPD or FedEx:
Within Austria 2 to 3 working days
Europe-wide 3 to 8 working days
NEW: USA 4 working days
Worldwide within 15 working days
Germany and Austria we ship with DPD. Worldwide we ship with FedEx.
All orders are shipped from Austria. For this reason there are no customs duties or import taxes within the EU.
Outside the EU these may apply.
For deliveries to countries such as Switzerland, customs duties are usually only payable on orders over 150€. However, it is important to note that import VAT is still payable.
The customs duties go 100% to the customs of the respective receiving country & must be paid by you.
ATTENTION - we ship to customs countries with the forwarding company FedEx. FedEx charges a commission for the customs clearance of the goods, which has to be paid by the buyer. Unfortunately we have no influence on these costs.
If you are not satisfied with the product, you are welcome to return it to us within the 14-day return period.
The costs for the return are to be borne by the buyer. Unfree parcels cannot be accepted.
Please fill out the return slip enclosed with your order completely and send the goods to the following address:
Next Level Entertainment GmbH
Hall L - SOUTH
A - 2100 Korneuburg