Service & FAQ
Your questions - our answers!
We have answered the most frequently asked questions (FAQ) about our service and company. Click through and maybe you'll find an answer to your question right away. Your question is not listed?
We will also be happy to answer your questions by phone or e-mail. Our service hotline is available for this purpose.
Please have your 4-digit order number ready so that we can respond to your order.
Service email: firstname.lastname@example.org
Frequently asked questions:
Which shipping partner do we use?
Within Austria and Germany we ship with DPD.
Worldwide we ship orders with FEDEX.
How long does the shipping take?
- Within Austria: 3-4 working days
- EU-Wide: 3-8 working days
- NEW !!! USA: 4 working days
- Worldwide within 10 working days
The order is ready for dispatch in 1-5 working days (depending on order volume).
Please note that it may take 1-2 business days until your DPD or FEDEX tracking number is active.
How much does shipping cost?
Austria: up to 3kg - 5 Euro / from 3kg - 6 Euro
Germany: up to 3kg - 8 Euro / from 3kg - 11 Euro
Switzerland: 17 Euro
Czech Republic: 13 Euro
Slovakia: 13 Euro
France: 14 Euro
Great Britain: 16 Euro
Netherlands: 13 Euro
Denmark: 14 Euro
Belgium: 14 Euro
Poland: 16 Euro
Italy: 13 Euro
Spain: 14 Euro
Why do I have to pay customs duties?
All orders are shipped from Austria. For this reason, there are no customs duties or import taxes within the EU.
Outside the EU, these may apply.
For deliveries to countries such as Switzerland, customs duties are usually only incurred for goods with a value of approx. 150€. However, it is important to note that import sales tax must still be paid.
The customs duties go 100% to the customs of the respective receiving country & must be paid by you.
ATTENTION - we ship to customs countries with the forwarding company FedEx. FedEx charges a commission for the customs clearance of the goods, which has to be paid by the buyer. Unfortunately we have no influence on these costs.
Which countries can be shipped to?
We work worldwide with our shipping partner FEDEX. In Austria and Germany we ship with DPD.
Can I return or exchange the item?
The item can be returned / exchanged. The costs for the return shipment are to be borne by the buyer! Unfree parcels cannot be accepted. Please fill out the return slip enclosed with your order completely.